Field Service Engineer - Texas, United States - USA 2022-164

Job Title

Field Service Engineer

Job Facts

Organizational Area
USA and Canada
Country / State
United States
Place of work
Home/Office based
Office based

Professional Family: 

  • After Market Service
Reporting To

Kind of contract

Full Time / Part Time
Full Time
Permanent / Temporary
Job ID
USA 2022-164

Job Scope

Your Mission

For over 40 years, DiaSorin has been on a mission on five continents to develop, produce and commercialize diagnostic tests for a wide range of clinical areas. Our tests are designed for hospitals and private testing laboratories, in the markets of immunodiagnostics and molecular diagnostics.

We believe in a respectful and supportive workplace that attracts and celebrates the uniqueness of a diverse workforce that represents our community and customers.

Main Responsibilities

Your Contributions

What you will do:
• Install the methodologies on the instrumentation at customer´s premises and guarantee customer follow-up for technical/application problems
• Make the preliminary visits to laboratories to agree on positioning of the instrumentation
• Install and test the instruments at the customer site according to the time limits and methods defined
• Participate in training processes that are designed to develop a highly skilled workforce capable of delivering results consistent with corporate goals and objectives
• Understand and utilize documentation protocols and accurately and legibly complete all documentation on time to result in a product/process history consistent with GMP requirements
•Perform and document calibration and preventative maintenance needed to result in equipment that is in good working condition, in accordance with corporate policies and in compliance with GMP

Qualifications Experience Personal Strengths Mobility

Associates Degree

What you bring to the table:
• Associates degree. College degree or equivalent experience preferred
• 2-5 years in a field directly related to the work is preferred
• Previous experience in the IVD (In Vitro Diagnostics) and/or highly regulated FDA environments and biotechnology industry
• Must have knowledge and understanding of basic immunology and immunoassay technology
• Ability to demonstrate and explain correct operation of equipment
• Travel availability: High willingness to travel and a valid driver’s license

Technical Competencies

•Provide service and support to internal and external customers with regard to instrument maintenance, troubleshooting and repair with minimal assistance.
Receive information from Manager, Technical Service and Logistics Teams concerning customer instrumentation.
Maintain customer, applications, and sales communications.
Assist with instrument installations.
Resolve instrument problems by troubleshooting the specific problem (hardware or software) and repairing.
Perform instrument preventative maintenance.
Perform instrument retrofit installation.
Read and understand the GOP procedures required for GMP compliance.
Perform other assignments as required for effective support of field systems and activities at customer sites(s).
Complete field service report’s according to process.


Perform work in a safe manner consistent with DiaSorin’s health, safety and environmental policies and assume responsibility for personal safety and that of co-workers to result in a safe work environment for all employees and the protection of the environment and the community at large.
Follow DiaSorin’s established procedures for the safe handling and disposal of hazardous, radioactive, laser sources and infectious material.
Participate in DiaSorin’s safety training programs and demonstrated competency in the use of Material Safety Data Sheets, Chemical Labeling, Corporate Emergency Response Procedures, and DiaSorin’s Health, Safety, and Environmental Policies.
Be aware of and understand hazards specific to work area and follow appropriate safety precautions necessary to control them.

Travel Availability
Relocation Availability
Training Required



We Offer You

Receive a competitive salary and benefits package as you grow your career at DiaSorin. Join our team and discover how your work can impact the lives of people all over the world.

Others Information as per Local Legal Requirements

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

DiaSorin Inc and DiaSorin Molecular LLC are Affirmative Action and Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Employment Opportunity

If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email: If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail: or call toll-free 1.800.328.1482.