Field Service Engineer - Quebec, Canada - CAN 2023-001

Job Title

Field Service Engineer

Job Facts

Organizational Area
USA and Canada
Country / State
Place of work
Home/Office based
Office based

Professional Family: 

  • After Market Service
Reporting To

Kind of contract

Full Time / Part Time
Full Time
Permanent / Temporary
Job ID
CAN 2023-001

Job Scope

Your Mission

For over 40 years, DiaSorin has been on a mission on five continents to develop, produce and commercialize diagnostic tests for a wide range of clinical areas. Our tests are designed for hospitals and private testing laboratories, in the markets of immunodiagnostics and molecular diagnostics.

We believe in a respectful and supportive workplace that attracts and celebrates the uniqueness of a diverse workforce that represents our community and customers.

Main Responsibilities

Your Contributions

The Field Service Engineer 1 provides service to customers with regards to preventative maintenance, retrofit installation, troubleshooting and repair with minimal support.

Qualifications Experience Personal Strengths Mobility

Bachelor’s Degree

Laboratory Technician, AA Electronics, Engineering Technician or rquivalent
Minimum 2 years as a biomedical equipment, electronics or field service technician, or equivalent combination of education, training, and experience
Valid driver’s license in good standing
Some knowledge and understanding of basic immunology and immunoassay technology
Basic knowledge and understanding of electronics and medical terminology
Ability to do preventative maintenance and troubleshooting with reference to manufacturer’s manual and with minimal support
Ability to learn and apply good manufacturing practices (cGMPs) and good laboratory practices and techniques
Ability to manage travel, expenses, and reimbursements
Ability to explain correct operation of equipment
Knowledge of and skill in Using Microsoft Office Applications
Knowledge and understanding of current technology tools. i.e. Phone, iPad, PC
Familiarity with Google Suite
Eager to learn and listen to feedback
Be a self-starter and require minimal supervision on field tasks
Excellent interpersonal/communication skills and the ability to handle multiple activities in a professional manner
Quality and detail oriented

Technical Competencies

Provide service and support to Internal and external customers with regard to instrument maintenance, troubleshooting and repair with minimal assistance.
Receive information from Manager, Technical Service and Logistics Teams concerning customer instrumentation.
Maintain customer, applications, and sales communications.
Assist with instrument installations.
Resolve Instrument problems by troubleshooting the specific problem (hardware or software) and repairing.
Perform instrument preventative maintenance.
Perform Instrument Retrofit Installation.
Read and Understand the GOP procedures required for GMP Compliance.
Perform other assignments as required for effective support of field systems and activities at customer sites(s).
Complete Field Service Reports according to process.
Maintain good work habits.
Follow DiaSorin established compliance procedures designed to ensure that all regulatory requirements are met; activities may include audits, documentation, and the understanding of the requirements of agencies such as OSHA, EPA, NRC, and FDA.
Understand and Apply the Appropriate Procedures Pertaining to the Work to be Performed:
Timecards completed daily


Service Reports Completed Daily
Service software synch twice daily
Expense reports completed weekly
Timely and accurate return of used spare parts
On-time completion of all Smart Training and Technical Requirements
Prompt response to all forms of communication from headquarters, customers, and co-workers
Manage and maintain assigned company assets (i.e. parts inventory, tools, communication, and computing devices, vehicles).
Perform Work in a safe manner consistent with DiaSorin’s health, safety and environmental policies and assume responsibility for personal safety and that of co-workers to result in a safe work environment for all employees and the protection of the environment and the community at large.
Follow DiaSorin’s established procedures for the safe handling and disposal of hazardous, radioactive, laser sources and infectious material.
Participate in DiaSorin’s safety training programs and demonstrated competency in the use of Material Safety Data Sheets, Chemical Labeling, Corporate Emergency Response Procedures, and DiaSorin’s Health, Safety, and Environmental Policies.

Travel Availability
Relocation Availability
Training Required



We Offer You

Receive a competitive salary and benefits package as you grow your career at DiaSorin. Join our team and discover how your work can impact the lives of people all over the world.

Others Information as per Local Legal Requirements

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

DiaSorin Inc and DiaSorin Molecular LLC are Affirmative Action and Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Employment Opportunity

If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email: If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail: or call toll-free 1.800.328.1482.