Job Title
Job Facts
Professional Family:
- After Market Service
Kind of contract
Job Scope
• Meeting daily service repair needs and driving customer satisfaction through service excellence.
• Exercising of judgment within defined procedures and practices to determine appropriate action.
• Compliance of field service technical standards is required.
• Monitoring of field service policies, procedures, standards, and company to policies and procedures is mandatory.
Main Responsibilities
- Maintain inventory of parts and supplies
- Install and repair scientific instrumentation manufactured by Luminex Corporation at customer
locations within a multi-state geographic region. - Manage an expense account, service tools and spare parts inventories.
Interface daily with internal and external customers. - Submit written reports.
- Utilize the CRM system to capture full documentation of all calls and entering appropriate codes
to ensure accurate history of reporting trends and corrective actions. - Meeting departmental expectations regarding the following: response time, PM completion rates, service callbacks, and customer satisfaction survey results.
- Requires travel on short notice; overnight travel may be required depending on service region
requirements. - Service is provided Monday through Friday, typically between the hours of 8 a.m. and 6 p.m.,
occasionally requiring extended workdays.
Qualifications Experience Personal Strengths Mobility
- 1+ Years Experience in one of the following: Field Service, In-house Biomed, Customer facing
role required
- Knowledge of electronic measuring equipment
- Ability to work with a team
- High mechanical aptitude and good problem solving/communication skills
- Customer relationship skills.
- Fluency in English as well as local language of the residential country is required
- Possible exposure to Chemicals, Lasers, Excessive Noise, etc. - Rarely
- Knowledge of electronic measuring equipment
- Ability to work with a team
- High mechanical aptitude and good problem solving/communication skills
- Customer relationship skills.
- Fluency in English as well as local language of the residential country is required
- Possible exposure to Chemicals, Lasers, Excessive Noise, etc. - Rarely
Standard Working Conditions
- Offsite Position - Constantly
- Work situations include dealing with people; working alone; making judgments and decisions;
and directing, controlling or planning the activity of others - Constantly
- Vision (Color) - Constantly
- Bending - Frequently
Yes
Benefits
Receive a competitive salary and benefits package as you grow your career at DiaSorin. Join our team and discover how your work can impact the lives of people all over the world.
Others Information as per Local Legal Requirements
We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
DiaSorin Inc and DiaSorin Molecular LLC are Affirmative Action and Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Employment Opportunity
Posters: https://www.dol.gov/agencies/ofccp/posters.
If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email: hrtalent@diasorin.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail: hrtalent@diasorin.com or call toll-free 1.800.328.1482.