Field Service Engineer Benelux Regio South-West - Benelux Region South-West (Vlaams Brabant, Limburg, Liège, Namur, Luxembourg), Belgium - BEL 2023-001

Job Title

Field Service Engineer Benelux Regio South-West

Job Facts

Organizational Area
Europe and Israel
Country / State
Place of work
Benelux Region South-West (Vlaams Brabant, Limburg, Liège, Namur, Luxembourg)
Home/Office based
Home based

Professional Family: 

  • After Market Service
Reporting To
Benelux Area Service Manager

Kind of contract

Full Time / Part Time
Full Time
Permanent / Temporary
Job ID
BEL 2023-001

Job Scope

Your Mission

The Field Service Engineer contributes to the achievement of DiaSorin sales growth and profitability objectives by
- providing technical support either on site visit or over the phone
- maintaining Instruments to corporate standards
- supporting the Service Manager to meet Instrument’s performance targets.
- helping to develop and maintain a loyal satisfied customer’s base, within an established and highly competitive marketplace
- ensuring that Corporate Strategies are met within timeline

Main Responsibilities

Your Contributions
  • Assists the customer with technical Issues on site or over the phone / remotely
  • Help-desk support
  • Provides engineering support for installation and decommissioning of instruments.
  • Provides first level customer training and applications support on instruments.
  • Provides support for the interfacing of instruments to laboratory computer systems.
  • Implements and structures system upgrades and associated trainings
  • Provides first line IT support & middleware connectivity
  • Acts as point of reference both internally and externally for general technical enquiries
  • Support the establishment of a quality system in compliance with ISO Standards

Equipments and Systems Operated
• Liaison XS & Liaison XL  Automatic Chemiluminescence Analyzer for immunoassay
• Liaison XL LAS  Automatic Chemiluminescence Analyzer for immunoassay on Lab Track
• ETI-MAX 3000  Automatic Elisa Analyzer for immunoassay
• LIAISON MDX  Molecular Analyser
• LMNX Aries & MagPix  Molecular Analyser

Qualifications Experience Personal Strengths Mobility

Bachelor or Secondary School education in Electro Technical Orientation / Medical electronics
  • Have relevant medical systems experience ideally working knowledge of diagnostic equipment with a Minimum of 3 years in field service experience.
  • Experience in managing & repairing automated system for diagnostic laboratories and, use of electrical measuring equipment & tools
Technical Competencies
  • Capability to handle relationship with teams : Service, in-house teams (Call center, Supervisor, Leads, etc.), third party IT & FSEs
  • Respects internal values and working atmosphere of commitment, openness to new ideas and strong motivation (emotional intelligence)
  • Used to work in a highly regulated & audited sector of activities like In Vitro Diagnostic
  • Compliant with IVD Standards & Corporate or Local Group Operating Processes
    • Ready to work and travel across the Benelux in case of business needs
    • Seasoned Experience using Windows PC, SalesForce, Field Service, Microsoft Excel, Outlook & MS Teams.
    • ICT, lab’s IT & Networks experience
    • Experience in professional use of iPad & Smartphone Apps (Android / IOS)
    • Know-how on using remote diagnostics & Internet of Things

• Capability to work independently and in full autonomy.
• Capability to schedule own technical activities, maintaining the flexibility needed to satisfy customer’s requests, customer focus and positive solutions-orientated approach.
• Problems solver, proactive, resilient
• Driving licence

• French or Dutch mother tongue • Fairly good communication in written and spoken English (company & technical language).
Travel Availability
extensive > 50%
Relocation Availability
Training Required

Induction Program Once Hired


We Offer You

As per Company Policy