Field Application Specialist - Massachusetts, United States - USA 2022-162

Job Title

Field Application Specialist

Job Facts

Organizational Area
USA and Canada
Country / State
United States
Place of work
Massachusetts
Home/Office based
Home based

Professional Family: 

  • Sales
Reporting To
Manager

Kind of contract

Full Time / Part Time
Full Time
Permanent / Temporary
Permanent
Job ID
USA 2022-162

Job Scope

Your Mission

For over 40 years, DiaSorin has been on a mission on five continents to develop, produce and commercialize diagnostic tests for a wide range of clinical areas. Our tests are designed for hospitals and private testing laboratories, in the markets of immunodiagnostics and molecular diagnostics.

We believe in a respectful and supportive workplace that attracts and celebrates the uniqueness of a diverse workforce that represents our community and customers.

Main Responsibilities

Your Contributions

Provide support to Field Applications department, Regional Manager and team with responsibilities and instruction. Provide mentoring, leadership and technical expertise and support to Field Applications department and all colleagues. Perform customer training and education on existing and new products and instrumentation. Provide instrumentation, biochemistry and assay application expertise to external and internal customers. Support customer assay and analyzer validation studies (per US laboratory regulatory guidelines and requirements). Provide customer support including technical troubleshooting of instrumentation, biochemistry, quality control, project management, workflow, PC applications and network interfacing of instrumentation to customer LIS systems.

Qualifications Experience Personal Strengths Mobility

You
Education
Bachelor’s Degree
Specialization
Biology
Experience

Provide training and educational support to internal and external customers with regard to assay and instrument operation, instrument maintenance, instrument calibration, and troubleshooting.
Assist customer with implementation of DiaSorin systems into their work environment. Activities may include correlation studies, correlation reports, assistance with LIS interface issues and questions, and recommendations for how to efficiently process the laboratories sample workload.
Assist internal and external customers in product investigation/complaints, to ensure customer satisfaction, regulatory compliance, and problem resolution.
Provide assistance to Sales and Marketing through training, defining customer requirements, determining instrument platform to meet the customer requirements, and customizing workflows.
Provide operator training for internal and external customers on DiaSorin’s instrument platforms and assay product lines.
Communicate results of customer visits to DiaSorin personnel involved with a particular account
Provide support to Field Applications' responsibilities.

Technical Competencies

Participate in trade shows, webinars, educational opportunities, and other similar activities where Field Applications personnel involvement is required.
Understand and utilize documentation protocols and accurately and legibly complete all documentation consistent with cGMP and other quality and regulatory requirements.
Understand the appropriate Universal Operating Procedures (UOPs) pertaining to the work to be performed.
Review, understand, and accurately complete in a timely fashion all documentation pertaining to the work to be performed, such as procedures, forms, and worksheets.
Route, handle and/or store completed documentation appropriate for the work completed.
Follow DiaSorin established compliance procedures designed to ensure that all regulatory requirements are met; activities may include audits, documentation, and the understanding of the requirements of agencies such as OSHA, EPA, NRC, and FDA.
Apply understanding of NCCLS, CAP and CLIA requirements related to customer needs.

Skills

3-5 years in a clinical lab setting or Medical Device/Diagnostics/Pharmaceutical industry
0-2 years as a Field Applications Specialist and/or equivalent industry experience
Certifications Preferred: MT (ASCP), CLS or NA, Project Management, Lean Six Sigma, Quality Control, LIS/Interfacing
Knowledge and skill in maintaining, validating, servicing, and troubleshooting analytical or medical diagnostic instrumentation
Understanding of regulatory requirements relating to customer laboratory needs (i.e. CAP, CLIA, COLA)
Understanding of good laboratory practices (GLPs)and techniques
Basic understanding of laboratory information systems (LIS)
Ability to:
Demonstrate and explain correct operation and maintenance of equipment/instrumentation
Do corrective action and troubleshooting with reference to manufacturers' manuals
Learn new software applications with minimal instruction
Obtain address information, obtain travel itinerary, and travel to customer sites
Work independently
Read, analyze, and interpret general business periodicals, professional journals, technical procedures, and/or governmental regulations
Write reports, business correspondence, and procedure manuals.

Languages
English
Travel Availability
Yes
Relocation Availability
NA
Training Required

YES

Benefits

We Offer You

Receive a competitive salary and benefits package as you grow your career at DiaSorin. Join our team and discover how your work can impact the lives of people all over the world.

Others Information as per Local Legal Requirements

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

DiaSorin Inc and DiaSorin Molecular LLC are Affirmative Action and Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Employment Opportunity

Posters: https://www.dol.gov/agencies/ofccp/posters.
If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email: hrtalent@diasorin.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail: hrtalent@diasorin.com or call toll-free 1.800.328.1482.