- After Market Service
Kind of contract
For over 40 years, DiaSorin has been on a mission on five continents to develop, produce and commercialize diagnostic tests for a wide range of clinical areas. Our tests are designed for hospitals and private testing laboratories, in the markets of immunodiagnostics and molecular diagnostics.
We believe in a respectful and supportive workplace that attracts and celebrates the uniqueness of a diverse workforce that represents our community and customers.
The Senior Field Service Engineer will provide service / support to customers, FSE’s and other DiaSorin personnel with regards to installation, repair, preventive maintenance, retrofit installation, troubleshooting. This position will partner with or support other engineers in escalated situations. This position will serve as a back-up for their manager or supervisor in their absence or at their request. Teach others how to achieve high customer satisfaction levels. Lead by example on and off site.
Qualifications Experience Personal Strengths Mobility
Laboratory Technician, AA Electronics, Engineering Technician or Equivalent.
Minimu 7 Years as a Field Service Technician, or equivalent combination of education, training and experience. Minimum 5 years of proven experience as a DiaSorin engineer or related experience.
Must have a Valid Driver’s License in good standing.
Must be able to meet all working conditions.
Must have the ability to manage travel, expenses, and reimbursements.
Training – Participate in training processes that are designed to develop highly skilled workforce capable of delivering results consistent with corporate goals and objectives.
Participate in formal and informal training required to increase skills to meet work expectations
Mentor all levels of FSE’s as needed
Successfully pass annual corporate assessments
Participate in the development and delivery of training programs
Evaluate the Effectiveness of training process and programs
Coordinate the delivery of technical information to the team when released and act as a liaison with the LEAD FSE’s to obtain additional clarity as needed.
Service and Support to Internal and External Customers – Provide Service and Support to Internal and External Customers with regards to instrument installation, maintenance, troubleshooting and repair.
Receive information from technical service and logistics teams concerning customer instrumentation
Maintain customer, applications, and sales communication
Perform Instrument Installations
Perform Instrument Preventative Maintenance
Perform Instrument Retrofit Installation
Resolve Instrument Problems by Troubleshooting the Specific Problem (Hardware or Software) and Repairing
Assist Product Support with Assay Troubleshooting
Provide Advanced Escalation Support
Complete Service Reports according to process and file appropriately
Manage and Maintain Adequate Stock
Perform and document installation and operational qualification of all new instruments for the Instrumentation group
Read and Understand the TB/TN and GOP procedures required for GMP compliance of new instruments
Perform other assignments as required for effective support of field systems and activities at customer sites(s)
Proven ability to consistently meet all competency requirements of the Field Service Engineer III position
Stand in for supervisor or manager in their absence
Contribute to Service Process Improvement
Ability to mentor FSE’s and other technical personnel via phone, email and at customer sites on using the proper maintenance, repair and troubleshooting processes to meet customer expectations and manufacturer’s specifications
Excellent interpersonal / communication skills and the ability to handle multiple activities in a professional manner.
Ability to coordinate activities, prepare materials and utilize the right person to conduct training sessions that pertain to the proper maintenance and repair of DiaSorin instrumentation.
Ability to present technical information in formal settings, including demonstrations at Conferences, Exhibits, and Customer Sites.
Complete Projects as directed.
Coordinate Service Call Escalation Process to Avoid Instrument Replacements.
Knowledge and Skill in installing, servicing, troubleshooting, repairing, calibration, and maintaining medical diagnostic or clinical laboratory instrumentation
Receive a competitive salary and benefits package as you grow your career at DiaSorin. Join our team and discover how your work can impact the lives of people all over the world.
Others Information as per Local Legal Requirements
We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
DiaSorin Inc and DiaSorin Molecular LLC are Affirmative Action and Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Employment Opportunity
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