ELISA/Molecular Corporate Service Application Specialist - Saluggia, Italy - ITA 2021-043

Job Title

ELISA/Molecular Corporate Service Application Specialist

Job Facts

Organizational Area
Country / State
Place of work
Home/Office based
Office based

Professional Family: 

  • After Market Service
Reporting To
Corporate Service Manager ELISA/Molecular

Kind of contract

Full Time / Part Time
Full Time
Permanent / Temporary
Job ID
ITA 2021-043

Job Scope

Your Mission

Responsible at Corporate level for contributing to the improvement of WW Service/Application support relating to instruments of the assigned technology for DiaSorin’s Subsidiaries and Distributors.

Main Responsibilities

Your Contributions
  • Provide support (by telephone, email, etc. or directly in the field) to technical/application staff from subsidiaries and or Distributors, and manage/ support troubleshooting activities
  • Train Service/Application Specialist/Technicians from subsidiaries and or Distributors, concerning the use, the installation and maintenance of the instrumentation commercialized by DiaSorin, so to enable them to operate effectively in accordance with defined, consolidated, updated and standardized procedures;
  • Collect feedback from the Service/Application technicians of subsidiaries
  • Define the items and quantities of replacement parts for Car & Country Stock, in accordance with the approved procedure
  • Supervise and monitor the retrofit or field-upgrade activities of subsidiaries
  • Update the procedures for repairing/refurbishing;
  • Update the Training Agenda or Binder according to the evolution of training requirements and of technical considerations relating to the instruments;
  • Make method files, assay protocols and application protocols available in accordance with approved proce

Qualifications Experience Personal Strengths Mobility

University degree or equivalent higher standard, preferably academic degree in Biomedical Engineering or Clinical and Biological Sciences.
Master’s degree is a plus.
  • Minimum of 5 years experience in an international context in the health care and sciences industry, preferably with diagnostic, medical devices or pharmaceutical prior knowledge/experiences in a reputable Company in these fields.
  • Experience in managing automated system for diagnostic laboratories and, use of electrical measuring equipment.
Technical Competencies
  • Knowledge in electronics, computers, fluids, mechanics and industrial robotics;
  • Medical devices background/experience would be a plus.
  • Experience supporting oncohematology diagnostics or flow cytometry is a plus.
  • Experience supporting microplate instrumentation is a plus.
  • Experience with manufacturers of liquid handling platforms for life sciences, is a plus.
  • Experience using Microsoft Power Point, Word and Excel and modern Service tools
  • Solid capability in VBA programming is a plus.
  • Good interpersonal skills. Flexibility, willingness, professionalism.
  • Ability to work with cross -functional teams and to influence both internally and
  • Highly organized
  • Strong time management skills and organization skills; analytical skills; Problem-solving
  • Group work orientation.
Fluent spoken and written english
Travel Availability
Corporate Service & Application Specialist (25-40%)
Relocation Availability
Training Required

induction Program Once hired


We Offer You

As for Company Policy