Customer Service Associate I - Minnesota, United States - USA 2022-174

Job Title

Customer Service Associate I

Job Facts

Organizational Area
USA and Canada
Country / State
United States
Place of work
Home/Office based
Office based

Professional Family: 

  • Operations
Reporting To

Kind of contract

Full Time / Part Time
Full Time
Permanent / Temporary
Job ID
USA 2022-174

Job Scope

Your Mission

For over 40 years, DiaSorin has been on a mission on five continents to develop, produce and commercialize diagnostic tests for a wide range of clinical areas. Our tests are designed for hospitals and private testing laboratories, in the markets of immunodiagnostics and molecular diagnostics.

We believe in a respectful and supportive workplace that attracts and celebrates the uniqueness of a diverse workforce that represents our community and customers.

Main Responsibilities

Your Contributions

This position provides efficient, accurate and quality customer service to ensure customers receive their merchandise in a timely manner with respect to company guidelines.

Qualifications Experience Personal Strengths Mobility

Highschool Graduate

High School graduate
1-2 years customer service or 2 years office experience
Excellent verbal and written communication skills
Basic computer skills - Data entry, Microsoft Office and Google suite
Basic problem solving and math skills
Ability to multi task, is organized and efficient
Ability to learn the following:
SAP system and guidelines
Freight/shipping systems for international or domestic support
Product development and OEM ordering process associated to customer needs
Customer Service customer files, license requirements and department processes

Technical Competencies

Provide prompt, courteous and efficient customer service at all times.
Process all orders presented by internal and external customers to ensure maximum service.
Maintain customer accounts to ensure company requirements are met and customers receive quality products on time.
Assist in all levels of customer support related to regulatory compliance and problem resolution to ensure customer satisfaction.
Maintain relationships with Sales and Marketing (domestic or international) to ensure support for customers related to pricing and contractual support.
Review, understand and follow all company GMP requirements through Universal Operating Procedures.
Perform work in a safe manner consistent with DiaSorin’s Safety, Health and Environmental policies.
Manage time efficiently, meet personal goals and work effectively with other members of the team.
Present a professional image at all times to customers, internal customers and OEM vendors.


Assist Domestic or International associates with daily responsibilities as needed.
Support the needs of others within/across work groups.
Participate in ongoing product, SAP and company required training programs related to work expectations.
Other duties may be assigned based on department or company business needs.

Travel Availability
Relocation Availability
Training Required



We Offer You

Receive a competitive salary and benefits package as you grow your career at DiaSorin. Join our team and discover how your work can impact the lives of people all over the world.

Others Information as per Local Legal Requirements

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

DiaSorin Inc and DiaSorin Molecular LLC are Affirmative Action and Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Employment Opportunity

If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email: If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail: or call toll-free 1.800.328.1482.